Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
lnss logo

Module 5: Innovative online library services for 21st Century Librarians (SUM): Virtual Reference

Digital Commons Network™

Virtual reference services

Start your Virual Reference service with LibAnswers & LibChat

A Multi-Channel Communication Platform for Successful Libraries. Answer Users' Questions via LibChat, SMS, Email, Twitter, Facebook... and Provide a Self-service FAQ Portal, too.

Ensure your users get the answers they need, whenever and wherever. Embed LibChat and "Ask Us" widgets into any webpage, manage all social media communication, and take control of your institutional knowledge with a powerful ticketing system and FAQ builder. LibAnswers does it all, with detailed statistics to boot!

  • Read more at Springshare website
  • See all support material here

Library Network Support Services Western Balkans Platform